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Private Coaching Services

We know that getting started with technology can feel overwhelming. To give you a helpful starting point, we've outlined some of the most common ways we assist our clients below.
 

Please note: This list represents just a sample of what we do—if you need help with a device or topic not listed here, just ask!

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Service & Billing Details:
 

  • Standard Rates: All private coaching is billed at our standard hourly rate.
     

  • Specialized Services: Additional fees may apply for custom step-by-step printed guides, device pickup/delivery, e-cycling disposal, or complex account consolidation and subscription cancellations.

Device Navigation & Confidence Building

  • From beginner level and beyond

  • Using best practices to navigate and use smart phones, tablets, computers, watches, smart TVs, other smart home devices and more

  • Using voice assistants

  • Understanding productivity, health, entertainment and all apps

  • Understanding operating systems, upgrades and updates

  • Data privacy settings, cybersecurity, call screening and more


New Device Consultation & Setup

  • Computers, phones, tablets, smart watches, smart TVs, smart speakers, backup drives, monitors, cameras, speakers and more

  • Understand tech and device needs and make purchase recommendations

  • In-store consults and product demonstrations

  • Advocate for you with sales and technical support

  • New device setup and training

Passwords & Account Support

  • Account organization & master password list development

  • Clear, easy-to-follow list of accounts and passwords

  • Password manager set up and support

  • Password security and resetting

  • Understanding and using features of Apple/iCloud, Google and Microsoft/OneDrive accounts

Digital Decluttering

  • Organize files, photos and more into logical folders and albums so files are easy to find and safely stored on any device.

  • Email inbox cleanup & organization - unsubscribe from unread newsletters, organize folders, mass delete old email, and reduce inbox overwhelm

  • Set up simple rules to keep your inbox manageable

  • Phone and tablet storage optimization

  • Use a calendar, reminders and other organizational tools

  • Remove duplicative unused apps, free up space

  • Reduce notifications, pop-ups and other interruptions

  • Clean cluttered desktops and rename files clearly

Backup & Cloud Storage Check Up

  • Understand what the cloud is and can do for you

  • Consolidate, simplify and cancel redundant cloud accounts, such as iCloud, Google, OneDrive, Dropbox, into one preferred system to meet your needs and save you money 

  • Identify what files and photos should or should not be backed up to the cloud or backup storage device

  • Confirm files are backing up properly

Tech Subscription Cleanup

  • Review what apps and services you are paying for with recurring payments

  • Consolidate, simplify and cancel unneeded subscriptions. These subscriptions could include virus/malware protection, tech support services, software subscriptions, paid apps, app add-ons and more

Cables, Devices & Home Tech Organization

  • Home tech organization: sort chargers, cables, accessories, and outdated items

  • Cable and device labeling & “What Goes With What” guide

  • eCycling of outdated, unused, broken items

Smart TV & Streaming Setup

  • Streaming app & channel setup: Install, remove, and organize streaming apps for easier access

  • Simplify remotes and TV inputs

  • Cable-to-streaming transition coaching

  • Compare costs, cancel unused services, and choose simpler options

  • Advocate for you with sales and technical support

Connecting with Others Using Technology

  • Feel closer to family and friends through technology

  • Send messages and join group chats

  • Learn to join and make video calls

  • Learn to host video meetings

  • Understand various types of social media

  • Create and manage social media accounts and manage privacy settings

Accessibility Awareness & Setup

  • Understand sight, hearing, vision and mobility needs

  • Explain available accessibility tools and settings and adjust as needed

  • Pair phone with hearing aids

  • Set up "parental control" restrictions on devices to make phone easier to use

Care, Crisis & Digital Legacy Planning

  • Understand how to access and use health and emergency features of all devices including SOS, location tracking and fall detection

  • Set up Medical IDs and emergency contacts

  • Set up backup and legacy contacts on key accounts

  • Create account sharing recommendations for family/friends in event of emergency

Cautious & Alert

  • Stay Alert to Tech Scams & Fraud

  • Recognize and avoid online scams

  • Safeguard your privacy and personal data

  • Effectively delete and block unwanted messages and calls

  • Control and navigate the digital landscape safely

Technology for Independence

  • Technology to keep you independent and social

  • What is a QR code and how to use it

  • Understanding & using ride-share and parking apps safely

  • Delivery and pickup apps for food, prescriptions, necessities and more

  • Dining out and going out with apps, online menus, digital tickets, kiosks and more

  • Understanding payment apps Using digital wallets safely for tickets, credit cards and more

Entertainment & Interests

  • Explore eBooks, stream music, listen to radio, watch movies & shows

  • Connect to library and other online educational and entertainment resources

  • Learn to locate, play and subscribe to podcasts

  • Connect online with others with shared interests

Artificial Intelligence (AI) Basics & Awareness

  • Understand how AI is integrated into devices and accounts, how to use it and how you may already be using it without realizing

  • Understand settings to protect privacy

Home Tech Enhancements

  • Printer setup & tune-Up: reconnect, test printing/scanning, and simplify settings

  • Smart Home device setup: set up speakers, cameras, plugs or other smart devices with basic training

Custom “How-To” Step-By-Step Guides

  • Printed or emailed tailored instructions reinforcing what you learned

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